1-866-MOSCOTS (1-866-667.2687) Toll Free
Monday-Friday, from 10:30am-6pm EST
BY LIVE CHAT:
Click HERE to chat with our customer service representative
Monday-Friday, from 11:00am-6pm EST
BY EMAIL:
customerservice@moscot.com
Emails will be responded to within 12 hours
BY SNAIL MAIL:
MOSCOT CUSTOMER SERVICE
69 W 14th Street
New York, NY 10011
BY FAX:
212-647-1650
Welcome back!
To access your account, please enter your email and password and click Sign In.
Ordering a MOSCOT frame with your eyeglass prescription:
Online:
We are happy to fill a MOSCOT frame with your current eyeglass prescription via our website. Simply choose your frame and follow the instructions to fill your prescription.
By Phone or Email:
If you’d rather speak with an optician live (old school style), call our toll-free number (1-866-MOSCOTS), or email us at customerservice@moscot.com. You’ll need to email or fax a valid copy of your latest eyeglass prescription along with your pupilary distance (which your doctor or any optician can provide) so we can accurately fabricate your prescription glasses.
Once your eyeglasses are ready you can either pick them up at a MOSCOT store, or we can messenger them to you (if you are local), or ship them to you anywhere in the world.
Safe & Secure Ordering
Shopping at MOSCOT online is safe and secure. We are the only ones who can view the information you send us, so no need to worry.
Protecting your personal information is very important to us. In our shopping checkout process, we use a Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the url change to "https," the "s" indicates you are in a secure area employing SSL; your browser may also give you a pop-up message that you're about to enter a secure area. In addition, you can identify the secure mode if you see either a solid key icon or a locked padlock icon at the lower portion of your browser window.
Payment Methods & Options
We accept Visa, MasterCard, and American Express credit cards. We also accept wire transfers (please email us at info@moscot.com for more information on wire transfers).
Sales Tax
New York State residents are subject to local sales tax. Remember, we don’t charge it, we just collect it.
All orders are shipped via FEDEX.
Ground delivery (four to seven business days) costs between $10.00 and $15.00 (US).
Second Day, Overnight and Saturday delivery rates start at $20.00.
Your order confirmation email will include a FedEx tracking number so you can see exactly when your order will arrive.
www.fedex.com
International Orders:
All international orders ship via FedEx International Economy and the prevailing MOSCOT/FEDEX shipping rates apply.
International Duties and Taxes:
Sorry, but MOSCOT is not responsible for any additional customs or duties charged by the recipient’s country. International shipping charges will be calculated based on the prevailing FEDEX rate schedule. Your order should arrive within one to two weeks of shipping.
Payment for International Orders:
We accept the following major credit cards: Visa, Mastercard and American Express. We also accept wire transfers (please email us at info@moscot.com for more information on wire transfers).
International Duties and Taxes:
Sorry, but MOSCOT is not responsible for any additional customs or duties charged by the recipient’s country. International shipping charges will be calculated based on the prevailing FedEx rate schedule. Your order should arrive within one to two weeks of shipping.
If you have any questions about international shipping please email info@moscot.com.
Return products to any MOSCOT store location or mail products back as follows:
Fill out our RETURN FORM (included with every order) indicating return or exchange and the reason why, and ensure frames/merchandise are returned in the same condition you received them in. Please pack frames/merchandise safely to prevent damage and ship via UPS or FEDEX, so a tracking number is attached to the delivery, and ship to:
MOSCOT
Attn: Customer Returns
69 W 14th Street
New York, NY 10011
Return Policy:
Non-prescription frames and sunglasses may be returned – with proof of purchase and in their original condition – for a full refund or exchange within 30 days of purchase.
Custom cut eyeglass lenses, whether mounted in our frames or your own, may be returned with proof of purchase and in their original condition for a partial refund of 60% of the original purchase price, within 30 days of purchase. Should you choose to exchange your prescription lenses for different prescription lenses, MOSCOT will apply the other 40% to your new purchase.
MOSCOT furnishings may be exchanged or returned for a store credit only, within 30 days of purchase in their original condition.
MOSCOT RX products (including contact lenses) may be exchanged or returned for a store credit only, within 30 days of purchase in their original condition, unopened and unexpired.
Shipping fees are not refundable. Customers are responsible for any charges incurred sending product back to MOSCOT. We suggest that you insure your package, as we are not responsible for product lost in transit. If an item is being exchanged, MOSCOT will cover the charges to ship the new item(s) to you.
If your item has not yet shipped, your order will be cancelled and your card will not be charged.
However, please note that if you’ve ordered prescription eyewear and we’ve already begun making your lenses, you will be charged 40% of the price of the lenses.
For existing wholesale and retail account partners, please log in to access information and your account.
At MOSCOT, we follow a simple rule: select a frame that offsets the shape of your face.
Please CLICK HERE to view the MOSCOT FIT GUIDE to help you find your perfect fit.
The measurement of the frame corresponds to the eye opening/lens size and the bridge size.
Eyeglass sizes are listed as number/number – e.g. 44/24.
The first number (44, 46, etc) stands for the eye size in millimeters or the measure of each individual lens opening horizontally. The second number (22, 24 etc) is the length of the bridge (or the distance between the lenses) in millimeters.
This is very subjective but there are a few rules we follow at MOSCOT. We like to make sure the eye is well centered in the frame and that the width of the overall frame ends up being similar to the width of your head.
Yes, all sizes are universal – and note that eyeglasses are measured using the metric system.
Johnny Depp wears the Lemtosh in Tortoise, size 46/24.
The majority of the MOSCOT Originals frames are made of cellulose acetate, the best quality plastic ophthalmic material. However, the Yukel is made of metal and cellulose acetate, and the Zulu is made of metal.
The majority of the MOSCOT Spirit frames are also made of cellulose acetate, except for the Jordan and the Simmons, which are made of metal and the Glenn and the Parkay, which are made of metal and cellulose acetate.
The MOSOCT Titanium frames are constructed in two parts - the fronts, made of pure titanium and nickel-free, are strong, sturdy and hypoallergenic, and the frame temples, which are made of beta-titanium, a softer, more pliant material that can be easily adjusted for the perfect fit.
Are the lenses glass or plastic?
Demo lenses that come with FRAME ONLY orders are plastic. Our sunglass lenses are made of glass with lens colors that precisely duplicate the true old school colors first fabricated by the company in the 1940s.
Yes, all of our sunglasses have 100% UV protection. Glass lenses inherently block 100% of UVA and UVB light.
The MOSCOT Originals Collection, based on styles from the MOSCOT archives from 1930-1970, celebrates the classic good looks and timeless design born in decades past. The frames retain the authenticity of the original frame styles including real glass lenses in the sunglasses, traditional hardware, and lens colors that precisely duplicate the true old school colors first fabricated by the company in the 1940s. The faithfully reproduced collection is available as ophthalmic frames or sunglasses, with or without a prescription, in a variety of frame and lens color combinations and sizes.
The MOSCOT Titanium Collection translates the bold, unmistakable look of the MOSCOT Originals into a slimmed down, lightweight silhouette that is timeless and timely at the same time. Using the latest in eyewear technology, MOSCOT Titanium combines pure titanium with beta-titanium for an ultra lightweight, ultra modern look that is truly one of kind. The collection is available as ophthalmic frames in a variety of frame colors and sizes.
The MOSCOT Spirit Collection seamlessly blends classic elements from the MOSCOT Originals Collection with progressive styling to create a look that is bold, edgy and timeless, all at the same time. The ultra sleek, luxe collection is available as ophthalmic frames or sunglasses, with or without a prescription, in a variety of frame and lens color combinations and sizes.
MOSCOT Originals are named after Moscot family members or are family member’s nicknames, or are Yiddish words that evolved into MOSCOT-isms. MOSCOT Spirit are named after Moscot family and friends.
Order processing and shipping time varies depending on the type of lens ordered, the availability of merchandise, and our inspection process (we want to make sure your frames are perfect when you receive them), as well as the shipping method you choose.
Yes, you may order prescription lenses for any style eyeglass or sunglass.
Yes! We can make any color lens or match any tint that you want. However, keep in mind that certain tints are best suited for sun protection, while other tints are strictly for fashion. MOSCOT’s primary colors of grey, green and brown offer the best sun protection
Wire transfer is possible. Please email us at info@moscot.com further information. We do not accept checks.
No, we do not offer as discounts, as our pricing is already as reasonable and competitive as possible.
Simply fill out the return form that came enclosed in your package – include a copy of your receipt and/or order form and be sure to let us know the reason for the return or exchange.
Please email wholesale@moscot.com or more information on becoming a retail or wholesale account.
You can help us fulfill our mission to help others by donating to our cause. Your contribution will make a difference.
The MOSCOT Mobileyes Foundation is a 501(c)(3) not-for-profit organization. Your donation is tax deductible.
Please CLICK HERE TO DONATE NOW.
We use this information for billing purposes and to fill your order(s). If we have trouble processing an order, we will use this information to contact you. In order to fulfill your order(s) we may share personally identifiable information with certain third party providers.
We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services.
We may also share your personally identifiable information with certain companies that assist us in aggregating data relating to the purchase of goods from our website, the redemption of special website offers and promotions, and other similar transactions in order to analyze trends and improve our marketing efforts.
We may use a third-party tracking service that uses JavaScript to track non-personally identifiable information about visitors to our site in the aggregate. The information we track is limited to usage and volume statistics and is used to provide insight into the effectiveness of our online marketing initiatives and strategies.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
We set a session cookie to store your passwords, so you don't have to enter it more than once per session. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers or third-party sites that may be linked to from this site.
Be careful of disclosing any of your personally identifiable information when leaving our site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can email us at info@moscot.com.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
MOSCOT
Attention: Online Privacy Policy
69 West 14th Street
New York, NY 10011
You may also purchase vintage Moscot photographs and lithographs (the “Photographs”) on our Site. These works are subject to the terms, herein, including the Terms governing Copyrights, and the survival of such terms is a condition of sale of the Photographs.
You will have access to your own account and may modify or correct the information that you have provided. You acknowledge that it is your responsibility to maintain accurate contact information, and that Moscot cannot be held liable for use of information that you have provided to us.
Moscot reserves the right at all times and in its sole and absolute discretion, to disclose any information deemed by Moscot necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit any information or materials, in whole or in part.
You acknowledge that communications to our Web Site are not private communications, therefore others may read your communications without your knowledge. You should always use caution when providing any personal information about yourself or your children.
MOSCOT IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT, PHOTOGRAPHY OR ANY OTHER CONTENTS ON THIS SITE. MOSCOT MAKES NO REPRESENTATIONS OR WARRANTIES THAT THIS SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE FOREGOING DISCLAIMERS APPLY EVEN IF MOSCOT OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY DAMAGES ARISING OUT OF OR RELATED IN ANY WAY TO THIS SITE AND/OR ITS CONTENTS. BY USING THIS SITE YOU EXPRESSLY AGREE THAT ALL USE YOU MAY MAKE OF THIS SITE, INCLUDING ALL USE OF ASSOCIATED CONTENT, DATA OR SOFTWARE DISTRIBUTED BY, DOWNLOADED OR ACCESSED FROM OR THROUGH THIS SITE, IS MADE SOLELY AT YOUR OWN RISK.
IN NO EVENT SHALL MOSCOT, BE LIABLE FOR ANY DIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR INABILITY TO USE THIS SITE OR THE MATERIALS CONTAINED IN, OR ACCESSED THROUGH, THIS SITE.IN NO EVENT SHALL THE AGGREGATE LIABILITY OF MOSCOT, (WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY) ARISING OUT OF OR RELATING TO THE USE OF THIS SITE EXCEED THE GREATER OF $5, OR THE TOTAL AMOUNT YOU PAID TO MOSCOT.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE RIGHTS ADDITIONAL TO THOSE CONTAINED HEREIN.
THE SITE MAY FEATURE INFORMATION CONCERNING EYECARE. DO NOT RELY ON THIS INFORMATION AS ADVICE. INSTEAD, CONSULT AN OPTOMETRIST OR OPTHAMOLOGIST IN PERSON.
MOSCOT
69 West 14th Street
New York, NY 10011
Thank you for shopping at MOSCOT. We truly appreciate your business.



















