1-866-MOSCOTS (1-866-667.2687) Toll Free
Monday-Friday, from 10:30am-6pm EST
BY LIVE CHAT:
Click HERE to chat with our customer service representative
Monday-Friday, from 11:00am-6pm EST
BY EMAIL:
info@moscot.com
Emails will be responded to within 12 hours
BY SNAIL MAIL:
MOSCOT CUSTOMER SERVICE
69 W 14th Street
New York, NY 10011
BY FAX:
212-647-1650
Welcome back!
To access your account, please enter your email and password and click Sign In.
Ordering a MOSCOT frame with your eyeglass prescription:
By Online
We are happy to fill a MOSCOT frame (or any frame we carry in stock) with your current eyeglass prescription via our website at http://www.moscot.com . Simply click on our Shop page to choose your frame and fill your prescription.
By Phone or Email
If you’d rather speak with an optician live (old school style), simply call our toll-free number (1-866-MOSCOTS) or email us at info@moscot.com to speak with an optician to decide what frame and lens option is best. Once decided, simply email or fax a valid copy of your latest eyeglass prescription along with your pupilary distance (the measurement between your pupils, also known as the black part of your eyes) so we can accurately fabricate your prescription glasses.
Once your eyeglasses are ready you can either pick them up at a MOSCOT store, or we can messenger them locally, or ship them to you anywhere in the world.
Safe & Secure Ordering
Shopping at MOSCOT online is safe and secure. We are the only ones who can view the information you send us, so no need to worry.
Protecting your personal information is very important to us. In our shopping checkout process, we use a Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the url change to "https," the "s" indicates you are in a secure area employing SSL; your browser may also give you a pop-up message that you're about to enter a secure area. In addition, you can identify the secure mode if you see either a solid key icon or a locked padlock icon at the lower portion of your browser window.
Payment Methods & Options
We accept Visa, MasterCard, and American Express credit cards. We also accept wire transfers (please email us at info@moscot.com for more information on wire transfers).
Sales Tax
New York State residents are subject to local sales tax. Remember, we don’t charge it, we just collect it.
All orders are shipped via UPS or FEDEX, depending on the type of delivery requested and time of day order your order is placed.
Ground delivery (four to seven business days) costs between $10.00 and $15.00 (US).
Second Day, Overnight and Saturday delivery rates start at $20.00.
Your order confirmation email will include either the UPS or FedEx tracking number so you can see exactly when your order will arrive.
www.ups.com | www.fedex.com
International Orders:
All international orders ship via FedEx International Economy or Priority, delivering in two to five business days and the prevailing MOSCOT/FEDEX shipping rates apply.
International Duties and Taxes:
Sorry, but MOSCOT is not responsible for any additional customs or duties charged by the recipient’s country. International shipping charges will be calculated based on the prevailing FEDEX rate schedule. Your order should arrive within one to two weeks of shipping.
Payment for International Orders:
We accept the following major credit cards: Visa, Mastercard and American Express. We also accept wire transfers (please email us at info@moscot.com for more information on wire transfers).
International Duties and Taxes:
Sorry, but MOSCOT is not responsible for any additional customs or duties charged by the recipient’s country. International shipping charges will be calculated based on the prevailing FedEx rate schedule. Your order should arrive within one to two weeks of shipping.
If you have any questions about international shipping please email info@moscot.com.
If for any reason you receive a MOSCOT frame and are not happy with it, SEND IT BACK! We’re happy you gave it a try and perhaps we can exchange it for a different size, color or style.
Exchange requests or returns on merchandise are accepted by mail or in at any MOSCOT retail location in New York City within 30 days of receipt of purchase and must be accompanied by original receipt and stated reason for return or exchange. Merchandise returned more than 30 days after the purchase date will not be eligible for a return.
Refunds are issued for the full amount of the frame or merchandise ONLY (sorry, MOSCOT does not accept returns on gift cards); shipping and handling charges are NOT refundable.
PLEASE NOTE: If you had prescription lenses mounted in a MOSCOT frame and want to return your glasses, you will be charged a 20% restocking fee on the retail price of the prescription lenses. MOSCOT reserves the right to not accept frames for return that have been adjusted or appear worn.
Refunds will be issued in the original form of payment. Please allow three to seven business days for ONLINE refunds to be processed, and one to two billing cycles for the refund credit to appear on your credit card statement.
By Mail:
Fill out RETURN FORM (included with every order) indicating return or exchange and the reason why, and ensure frames/merchandise is returned in the same condition you received them in. Please pack frames/merchandise safely to prevent damage and ship via UPS or FEDEX, so a tracking number is attached to the delivery, and ship to:
MOSCOT
Attn: Customer Returns
69 W 14th Street
New York, NY 10011
In Store:
We love in store exchanges – it’s a chance for us to say hello! Simply bring your exchange or return back to MOSCOT store and we’ll be happy to help you with whatever you need. Remember, to bring your receipt with you since exchanges/returns will not be accommodated without one.
If you have any additional return or exchange questions, please feel free to contact us at info@moscot.com
For existing wholesale and retail account partners, please log in to access information and your account.
At MOSCOT, we follow a simple rule: select a frame that offsets the shape of your face.
Please CLICK HERE to view the MOSCOT FIT GUIDE to help you find your perfect fit.
The measurement of the frame corresponds to the eye opening/lens size and the bridge size.
Eyeglass sizes are listed as number/number – e.g. 44/24.
The first number (44, 46, etc) stands for the eye size in millimeters or the measure of each individual lens opening horizontally. The second number (22, 24 etc) is the length of the bridge (or the distance between the lenses) in millimeters.
This is very subjective but there are a few rules we follow at MOSCOT. We like to make sure the eye is well centered in the frame and that the width of the overall frame ends up being similar to the width of your head.
Yes, all sizes are universal – and note that eyeglasses are measured using the metric system.
Johnny Depp wears the Lemtosh in Tortoise, size 46/24.
The Lemtosh and Nebb are our most popular Originals. The Hesh and the Glenn are our most popular Spirits.
Every MOSCOT Originals frame is made of cellulose acetate, the best quality plastic ophthalmic material. All of the MOSCOT Spirit frames are made from the same material, except for the Jordan, which is made of metal.
Demo lenses that come with FRAME ONLY orders are plastic. Our sunglass lenses are made of glass with lens colors that precisely duplicate the true old school colors first fabricated by the company in the 1940s.
Yes, all of our sunglasses have 100% UV protection. Glass lenses inherently block 100% of UVA and UVB light.
All of our MOSCOT Originals frames are unisex. The Nebb and Hyman are favored by women.
From the MOSCOT Spirit collection, the Hesh, Emile, Glenn, Jordan, Zaso, and are unisex, while the Kimmel and Saja are designed solely for women.
The MOSCOT Originals are newly-made frames based on styles from the MOSCOT archives from the 1930s, 40s, and 50s. The MOSCOT Originals retain all of the authenticity of the original frame style right down to real glass lenses in our sunglasses, traditional hardware, and lens colors that precisely duplicate the true old school colors first fabricated by the company in the 1940s.
Originals are replicas of vintage frames and have a retro look to them.
The Spirits have a more contemporary style and design, and most of the styles are inspired by a particular Originals frame or elements of an Originals frame.
MOSCOT Originals are named after Moscot family members or are family member’s nicknames, or are Yiddish words that evolved into MOSCOT-isms. MOSCOT Spirit are named after Moscot family and friends.
It takes approximately 2-3 business days to process your order and another 2-7 business days for your order to be delivered to you.
Yes, you may order prescription lenses for any style eyeglass or sunglass. Simply send us a copy of your prescription and we will be happy to give you an estimated cost of several different RX lenses/and lens options that will work for you. You can do so by fax or phone or online via our website.
Yes, we ship internationally via FedEx – either FedEx International Economy or FedEx International Priority.
All FRAME ONLY orders may be returned for a full refund, minus the cost of shipping. Frames that have been fitted with R/X lenses are subject to a 20% restocking fee. (RX lenses are subject to a 20% restocking fee as well)
If you would like to exchange your frame, or return it for a refund you are responsible for the shipping costs. However, if you received a damaged product-we will be happy to pay for the return.
Yes! We can make any color lens or match any tint that you want. However, keep in mind that certain tints are best suited for sun protection, while other tints are strictly for fashion. MOSCOT’s primary colors of grey, green and brown offer best sun protection
Wire transfer is possible. Please call/email for further information. We do not accept checks.
No, we do not offer as discounts, as our pricing is already as reasonable and competitive as possible.
Simply fill out the return form that came enclosed in your package – include a copy of your receipt and/or order form and be sure to let us know the reason for the return or exchange.
Please email wholesale@moscot.com or more information on becoming a retail or wholesale account.
Where can I buy the frames other than online?
SHOP ONLINE:
www.moscot.com
MOSCOT RETAIL STORE LOCATIONS:
118 Orchard Street
New York, NY 10002
212.477.3796
(On the NE corner of Orchard & Delancey Streets)
Open Monday thru Friday 10:00 to 7:00
Saturday 10:00 to 6:00
Sunday 10:00 to 5:00
VIEW MAP
69 West 14th Street
New York, NY 10011
212.647.1550
(On the NE corner of 14th street & 6th Ave)
Open Monday thru Friday 10:00 to 7:00
Saturday 10:30 to 6:00
Sunday 12:00 to 5:00
VIEW MAP
107-20 Continental Ave
Forest Hills, NY 11375
718.544.2200
(between Queens Blvd & Austin Street)
Open Monday thru Friday 10:00 to 7:00
Saturday 10:00 to 6:00; Sunday 12:00 to 5:00
VIEW MAP
OTHER RETAILERS WHO SELL MOSCOT EYEWEAR:
New retail partners are being added regularly so please check our website often for new store updates. Presently, the following stores sell MOSCOT eyewear:
US
The Ernest Sewn Co.
By George
Hollandar & Lexer
Winn Perry
CANADA
OTHER ASIA
Visual Culture Optical Limited (Hong Kong)
EUROPE
Ralph Weis Opticien (Luxembourg)
JAPAN
BEAMS HARAJUKU
TEL:03-3470-3947
BEAMS PLUS SHIBUYA
TEL:03-3496-0319
BEAMS OSAKA
TEL:06-6214-8121
BEAMS STREET SHINSAIBSHI
TEL:06-6214-7005
BEAMS UMEDA
TEL:06-6366-3720
BEAMS PLUS MARUNOUCHI
TEL: 03-5220-3151
BEAMS NAGOYA
TEL:052-265-2610
BEAMS WEST
TEL:078-230-7690
BLINC VASE
TEL:03-5775-7525
CARGO
TEL:076-422-5755
GLOBE SPECS
TEL:03-5459-8377
MEZZANINE
TEL:04-7107-1788
OPTICIEN LOYD
TEL:03-3423-0505
RIPE ARK
TEL:028-633-0533
STILLY
TEL:011-223-0661
UNITED ARROWS
DISTRICT
TEL: 03-5464-2715
UNITED ARROWS
KYOTO 7th CLUB
TEL: 075-213-7926
At MOSCOT we care about you and we care about your eyes, which is why we’ve established MOSCOT Mobileyes. MOSCOT Mobileyes mission is to preserve sight and improve lives by providing free quality medical eye care to New York City’s underserved populations.
MOSCOT Mobileyes volunteers travel to charitable organizations throughout New York City to conduct free onsite medical eye examinations and vision screening tests for New Yorkers who would not otherwise have access to such care.
For more information on MOSCOT Mobileyes, please click here.
You can help us fulfill our mission to help others by donating to our cause. Click here to donate.
We use this information for billing purposes and to fill your order(s). If we have trouble processing an order, we will use this information to contact you. In order to fulfill your order(s) we may share personally identifiable information with certain third party providers.
We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services.
We may also share your personally identifiable information with certain companies that assist us in aggregating data relating to the purchase of goods from our website, the redemption of special website offers and promotions, and other similar transactions in order to analyze trends and improve our marketing efforts.
We may use a third-party tracking service that uses JavaScript to track non-personally identifiable information about visitors to our site in the aggregate. The information we track is limited to usage and volume statistics and is used to provide insight into the effectiveness of our online marketing initiatives and strategies.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
We set a session cookie to store your passwords, so you don't have to enter it more than once per session. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers or third-party sites that may be linked to from this site.
Be careful of disclosing any of your personally identifiable information when leaving our site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can email us at info@moscot.com.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
MOSCOT
Attention: Online Privacy Policy
69 West 14th Street
New York, NY 10011
You may also purchase vintage Moscot photographs and lithographs (the “Photographs”) on our Site. These works are subject to the terms, herein, including the Terms governing Copyrights, and the survival of such terms is a condition of sale of the Photographs.
You will have access to your own account and may modify or correct the information that you have provided. You acknowledge that it is your responsibility to maintain accurate contact information, and that Moscot cannot be held liable for use of information that you have provided to us.
Moscot reserves the right at all times and in its sole and absolute discretion, to disclose any information deemed by Moscot necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit any information or materials, in whole or in part.
You acknowledge that communications to our Web Site are not private communications, therefore others may read your communications without your knowledge. You should always use caution when providing any personal information about yourself or your children.
MOSCOT IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT, PHOTOGRAPHY OR ANY OTHER CONTENTS ON THIS SITE. MOSCOT MAKES NO REPRESENTATIONS OR WARRANTIES THAT THIS SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE FOREGOING DISCLAIMERS APPLY EVEN IF MOSCOT OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY DAMAGES ARISING OUT OF OR RELATED IN ANY WAY TO THIS SITE AND/OR ITS CONTENTS. BY USING THIS SITE YOU EXPRESSLY AGREE THAT ALL USE YOU MAY MAKE OF THIS SITE, INCLUDING ALL USE OF ASSOCIATED CONTENT, DATA OR SOFTWARE DISTRIBUTED BY, DOWNLOADED OR ACCESSED FROM OR THROUGH THIS SITE, IS MADE SOLELY AT YOUR OWN RISK.
IN NO EVENT SHALL MOSCOT, BE LIABLE FOR ANY DIRECT, SPECIAL, PUNITIVE, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR INABILITY TO USE THIS SITE OR THE MATERIALS CONTAINED IN, OR ACCESSED THROUGH, THIS SITE.IN NO EVENT SHALL THE AGGREGATE LIABILITY OF MOSCOT, (WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY) ARISING OUT OF OR RELATING TO THE USE OF THIS SITE EXCEED THE GREATER OF $5, OR THE TOTAL AMOUNT YOU PAID TO MOSCOT.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE RIGHTS ADDITIONAL TO THOSE CONTAINED HEREIN.
THE SITE MAY FEATURE INFORMATION CONCERNING EYECARE. DO NOT RELY ON THIS INFORMATION AS ADVICE. INSTEAD, CONSULT AN OPTOMETRIST OR OPTHAMOLOGIST IN PERSON.
MOSCOT
69 West 14th Street
New York, NY 10011
Thank you for shopping at MOSCOT. We truly appreciate your business.










